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WAREHOUSE SALE: Up to 40% OFF

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    High demand. Your items are not reserved yet – go to checkout now before they are gone.

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    Sink Organizer Se...
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    Organizer (color)
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    Sink Set (5-Piece)
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    Draining mat 30x40cm (color)
    Kitchen Organizat...
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    Organizer
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    Organizer
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    Drying Mat 40x60cm
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    Drying Mat 30x40cm
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    Drying mat 30x40cm (color)
    Drying Mat 28x10cm
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    Metal Coasters (S...
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    Metal coasters (set of 3) (color)

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Complaints & Returns

Here you will find all information regarding complaints, returns processing, and sending back your order.
To the Help Center
  • Register your return directly via our returns portal.
  • Immediate assistance if an item is missing or incorrectly delivered
  • Any further questions? No problem. We are at your disposal at any time.
  • Your request will go directly to the right person.
General Return Policy
✔ 14-day return policy from receipt of goods
✔ Please register returns via our returns portal
✔ Return items new & in original packaging
✔ Refund within 14 days of receipt of goods
Please send international returns to:
PVS Concepts GmbH
Retouren nordesign
Boschstraße 500
DE-68753 Waghäusel
✔ Exchanges: We cover the shipping of the new item
✔ Claims (quality defects): We cover return and new shipping costs in full
✔ Return costs without defects are to be borne by you
Return Process Flow
Please register your return in our returns portal.
For returns, we offer the option of a DHL return label for a fee. The amount will be automatically deducted from your refund. Note: This applies only to orders placed directly in our shop.
You are welcome to send your return to the address mentioned in the returns portal or the one below:

PVS Concepts GmbH
Retouren nordesign
Boschstraße 500
DE-68753 Waghäusel

Let's shop consciously

Our returns policy promotes conscious shopping and the responsible use of resources. Returns create additional logistical effort and transport routes – which is why we ask you to keep returns to a minimum.
We provide all important product information on our website. If you have any questions before placing your order, our Help Center will provide you with quick and targeted assistance.
We do not cover the cost of return shipping. In the event of quality defects, we will of course cover these costs.

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